Reaching revenue targets only occurs with maximum device and network availability. Mellon's monitoring solutions, enable the management of a bank's networks on a real time basis increasing device and network availability.
Device Manager Solution
Device Manager from Fiserv provides robust, critical device management capabilities that automate the end-to-end process from problem detection to resolution for your entire self-service device network.
Device Manager is an event-driven problem management system designed to receive, analyze, respond to and manage critical self-service device information. It includes automated problem detection, tracking, dispatching and service provider management, escalation and resolution functionality, and report generation and distribution. Device Manager supports any device or cash point type, including ATMs, kiosks, self-service devices, cash dispensing units and POS devices.
Device Manager increases device and network availability through improved fault management, service management and proactive troubleshooting. The solution receives real-time alerts from your self-service devices for both vaults and cash activity/availability. Messages are filtered against a full device/site inventory database. Based on messaging, business actions can be automatically scheduled when a problem occurs.