Our offering consists of products and services that facilitate customer interactions and transactions. Separately, bundled or combined into value added propositions, our offering addresses the needs of organizations with strong consumer business to operate more efficiently and competitively:
Technology Solutions that address the need of organizations for efficient and cost-effective customer interactions and transactions, whilst enhancing the overall customer experience at the point of contact (at the branch, over the internet, over the phone, at the store, in the mail).
Our Product Services involve two main capabilities, the provision of value-added technical support for Mellon’s products in the form of an SLA or an ad-hoc service and the development of custom support services and software solutions that address an urging market/customer need.
Call Center Services that provide organizations with one resource and the necessary expertise for domestic telephony-enabled services. These services cover both inbound and outbound campaigns on three key areas –collections, telemarketing and customer support- along with a wide range of complementary fulfillment services, leveraging Mellon’s core competences including cutting-edge technology, expert human resources, extensive know-how and effective process management.
Business Process Management Services that draw from specialized sources including know-how, processes, human resources and technologies to effectively undertake complex and demanding outsourced projects, including but not limited to, staff augmentation, business process outsourcing, direct sales etc. With its BPM services, Mellon offers to its customers the necessary conditions to increase their profits, simplify their processes and optimize their controls throughout their business operation.
Processing Services including the provision and management of integrated solutions and applications for value added card-based and/or pos-based transactions.