Monitoring Solutions

Device Manager Solution

Device Manager from Fiserv provides robust, critical device management capabilities that automate the end-to-end process from problem detection to resolution for your entire self-service device network.
Device Manager is an event-driven problem management system designed to receive,   analyze, respond to and manage critical self-service device information. It includes automated problem detection, tracking, dispatching and service provider management, escalation and resolution functionality, and report generation and distribution. Device Manager supports any device or cash point type, including ATMs, kiosks, self-service devices, cash dispensing units and POS devices.

Device Manager increases device and network availability through improved fault management, service management and proactive troubleshooting. The solution receives real-time alerts from your self-service devices for both vaults and cash activity/availability. Messages are filtered against a full device/site inventory database. Based on messaging, business actions can be automatically scheduled when a problem occurs.


KIXOperator ATM Monitoring Solution

A comprehensive ATM management solution is a very important part for improving the availability of the ATMs in the network and optimizing the operational costs. The KIXOperator is an agent-based ATM management and monitoring solution. The KIXOperator Agent is installed in each ATM, gathers all the important operational data and sends them to a central KIXOperator server. This server is implemented as a full web application server and can be accessed by each browser workstation in the ATM network.

A clear focus was put on vendor independency as well as the usage of state-of-the-art software technology (Java, XFS, etc.). The design allows the usage of the solution in parallel of any existing ATM application without the need for modifications or adaptations of such. Another important feature of KIXOperator is its scalability and this is supported by trusting in proven application server solutions from IBM WebSphere technology.

The KIXOperator does not only provide comprehensive functions to analyze the high-quality data of the ATM network, it also provides functions which allow the user to send commands to the ATM like restart, get current cash-counters and many more.