Contact Center & IVR Solutions

Unified Customer Interaction

In co-operation with Altitude Software, we offer a unique solution that gives the ability of re-organizing customer & partner communication by unifying all the various touch-points (voice, fax, e-mail, sms, chat, co-browsing, skype, Click2Call) that customers use to contact the enterprise, into a single and centralized platform Altitude uCI, that provides:

Personalized customer contact
Customer service based upon customer history and preferences
Unified management of all interaction channels (voice, fax, e-mail, sms, chat, co-browsing, skype, Click2Call)
High level customer self service through Interactive Voice Response (IVR) and Web (e.g. Phone Banking - Web Banking, Web Collaboration)
Improved customer service - less waiting time, less lost calls
Increased agent productivity and decreased contact center management cost

Latest news

13.01.2012 Greek firms prospering in Poland despite troubles at home - by Warsaw Business Journal Greece has made the headlines for all the wrong reasons in 2011, with the country being hit by political turmoil as it struggles under the effects of the economic crisis. However, for many Greek companies based in Poland, this year has been business as usual. read more
13.01.2012 Poland's business services market booming - by Computerworld (Available only in Polish) Branża outsourcingowa będzie jedną z niewielu, która w 2012 r. mimo kryzysu utrzyma dodatnią dynamikę wzrostu - wynika z raportu "Outsourcing 2011-2012" przygotowanego przez Związek Liderów Sektora Usług Biznesowych i Instytut Outsourcingu. Firmy outsourcingowe z polskim kapitałem deklarują stabilność etatów i kolejne rekrutacje. read more
08.11.2011 Study on the financial behavior of Greeks by Mellon Technologies and the Athens University of Economics and Business Consumers’ financial behavior in Greece is characterized by cautiousness and developments’ awareness. read more

Contact Center & IVR Solutions

Mellon Group Newsletters

Latest news