08-09-2010
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Contact Center & IVR Solutions
Unified Customer Interaction
In co-operation with Altitude Software, we offer a unique solution that gives the ability of re-organizing customer & partner communication by unifying all the various touch-points (voice, fax, e-mail, web, wap) that customers use to contact the enterprise, into a single and centralized platform Altitude uCI, that provides:
Quality Monitoring & Recording
The new solution from Mellon for business contact centers, grants companies customer insight and help them offer unsurpassed customer service through a series of monitoring options for the call center. It is a comprehensive, scalable and centrally managed solution that provides the tools needed to record the events that take place over the phone or the desktop, to evaluation and analyse these events, to train and support the agents, and to measure the level of customer satisfaction through its survey capabilities.
Benefits:
Workforce Management
Mellon presents a new software solution that optimizes the productivity of the contact center:
In co-operation with Altitude Software, we offer a unique solution that gives the ability of re-organizing customer & partner communication by unifying all the various touch-points (voice, fax, e-mail, web, wap) that customers use to contact the enterprise, into a single and centralized platform Altitude uCI, that provides:
- Personalized customer contact
- Customer service based upon customer history and preferences
- Unified management of all interaction channels (voice, fax, e-mail, web, wap)
- High level customer self service through Interactive Voice Response (IVR) and Web (e.g. Phone Banking - Web Banking, Web Collaboration)
- Improved customer service - less waiting time, less lost calls
- Increased agent productivity and decreased contact center management cost
Quality Monitoring & Recording
The new solution from Mellon for business contact centers, grants companies customer insight and help them offer unsurpassed customer service through a series of monitoring options for the call center. It is a comprehensive, scalable and centrally managed solution that provides the tools needed to record the events that take place over the phone or the desktop, to evaluation and analyse these events, to train and support the agents, and to measure the level of customer satisfaction through its survey capabilities.
Benefits:
- Understanding of customer calls
- Selective recording of voice and desktop
- Advanced assessment tools with rating and weighing options
- Automated customer surveys
- Targeted training with integrated e-Learning capabilities
- Comprehensive monitoring of the call center
Workforce Management
Mellon presents a new software solution that optimizes the productivity of the contact center:
- It helps you predict and plan more accurately and effectively
- Provides information in real time to enable you to better manage the efficiency of your personnel and of the contact center.
- Integrates all data from across the company
- Automates many time- and people- intensive processes
Mellon Group Newsletters
Latest news
- 17.08.2010 Increased demand for safe deposit boxes Mellon Technologies is witnessing a significant sales hike for one of its more traditional products, the safe deposit box read more
- 07.07.2010 Mellon Contact Services Nominated at Contact Center World Awards Mellon Contact Services claimed the bronze award in the Best Contact Center (250+) category read more
- 20.04.2010 Mellon Solutions Achieves ISO 20000 Certification The certification confirms the company applies and will further develop an effective Information Technology – Service Management System read more
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