Mellon Group of Companies’ Contact Centers in Greece Relocate to New Model Premises

A new era begins for the contact centers Mellon Collection Services, Fintrust and BlueSphere

The contact center services providers Mellon Collection Services, Fintrust and BlueSphere, members of Mellon Group of Companies, announced the completion of their relocation to new model premises in Athens, Greece. The leased area covers 4,500 sq. meters, of which 2,800 sq. meters are used exclusively for the operation of the call centers, securing more than 800 work positions. In parallel, the companies created an ancillary café-restaurant area, infirmary, as well as a specially designed area for smokers.

Underlining the anthropocentric orientation of the companies, special emphasis was placed on the creation of the apposite specifications and infrastructures to maintain a friendly and healthy work environment. The companies have also provisioned for the overall ambience of the premises in order to create a pleasant work environment that motivates employees. At the same time, significant improvements were made at their technological infrastructures and networks, creating an IP-based environment and emphasizing security, streamlined operations and a combination of leading technological tools, such as the CRM software application Conceptus and Altitude’s Unified Customer Interaction platform.

“The provision of contact center services by Mellon Group of Companies in Greece, as represented by Mellon Collection Services, Fintrust and BlueSphere, has been growing at an impressive rate over the past few years. Our relocation is part of our strategy to improve the service quality we provide to our customers. From the very beginning we have underlined the critical significance of the fourfold ‘customer, employee, expertise, marketplace’. With our new infrastructure the true dimensions of this approach become tangible and meaningful benefiting the customers, the consumers and the employees. More specifically, our commitment is strengthened with the provision of added value services through a novel technological and cognizant environment to our customers; with the creation of a modern, operational and ecologically oriented work environment for our employees; and with the promotion and establishment of both the sector and the profession,” said George Papastamatiou, General Manager of Mellon Collection Services and Managing Director of Fintrust and BlueSphere.

The awards won by Mellon’s contact centers in Greece and abroad, stand as collaterals of our commitment. Amongst the most significant of these are the nomination of Mellon Collection Services in the list Europe’s 500 Entrepreneurs for Growth of 2006 and 2007 and in the top 20 companies that were ranked in the Best Workplaces Hellas list of 2006 and 2007. Finally, it is worth mentioning that the contact centers have won the 3rd place of the Best Community Spirit category during the 2008 Contact Center World Awards – EMEA region.

About Mellon Group of Companies
Mellon Group of Companies is a leading multinational group aiming to facilitate transactions between organizations and consumers, providing world-class technological solutions and value added services at all the stages of the transaction life-cycle. Today, the Group comprises of 17 companies in 11 countries and employs more than 3000 staff. The Group’s consolidated revenue is expected to increase by 40%, compared to the last fiscal year.
For more information on Mellon Group of Companies, please visit www.mellongroup.com