Mellon Group of Companies scoops 3 nominations at the Contact Center World Awards

Mellon was the only contact center from the Balkan region to pass the judging process and be included in the finalist ranking of the Best Community Spirit category, claiming the bronze award.

Mellon Group of Companies announced today its nomination for the 2nd consecutive year at the annual Contact Center World Awards – Best of the Best in EMEA. The participation was realized at a group level under the categories Best Outbound Campaign, Best Technology Innovation- Internal Solution and Best Community Spirit.  

The Group’s subsidiary in Sofia, Mellon Bulgaria, competed at the Best Outbound Campaign category, with its cooperation with UBB-AIG Life. Mellon Collection Services entered the Awards under the Best Technology Innovation-Internal Solution category, with its software application Conceptus which the company developed internally to support its contact center operation. Lastly, under the category Best Community Spirit, the Group presented the CSR activities of the 12 contact centers that operate in 9 countries. For the first two participations, Mellon was shortlisted as a finalist, whereas for its participation at the Best Community Spirit category, it won the 3rd place.

The Annual Contact Center World Awards covered 9 categories and 3 regions. Overall, participants from 50 countries across the globe entered the competition in one or more of the 9 award categories. Mellon was the only contact center from the Balkan region to pass the judging process and be included in the finalist ranking of the Best Community Spirit category, claiming the bronze award.

“Our multilateral recognition for the second consecutive year underlines not only our commitment to provide world-class contact center services but also the commitment of our staff in making this happen following international standards and best practices of outsourcing. This achievement enhances our position in the contact center market and represents one more collateral for our customers, but also for the wider natural, structured and human environment in which we operate,” commented Vala Marcou, Head of Communication & CSR, Mellon Group of Companies.

The awards were presented on a special gala which took place in London, UK. You may find more information at:
http://www.contactcenterworld.com/worldawards/main.asp#EMEA



About Mellon Group of Companies
Mellon Group of companies is the outcome of successful geographical expansion and of the creation of service providing companies of the parent company, Mellon Technologies. Today, the Group comprises of 17 companies in 11 countries and employs more than 2000 staff. The Group’s consolidated revenue is expected to increase by 40%, contrary to the last fiscal year.

For more information on Mellon Group of Companies, please visit www.mellongroup.com