Mellon Contact Services Nominated at Contact Center World Awards

Mellon Contact Services claimed the bronze award in the Best Contact Center (250+) category

Mellon Contact Services, top provider of world-class debt management and collections services, announced today its nomination at the annual Contact Center World Awards – Top Ranking Performers in EMEA region. The nomination was for the company’s participation in the Best Contact Center (250+) category for call centers with over 250 employees.   

The process began towards the end of 2009 and was concluded on June 26th with the awards ceremony that took place in London, UK. Mellon Contact Services claimed the bronze award in the Best Contact Center (250+) category for its focus on staff at all levels, its commitment to the customer, and its ability to ensure that performance and objectives are in line with the organization's goals.

The Annual Contact Center World Awards covered 34 categories and for the EMEA region participants from over 25 countries entered the competition in one or more of the awards’ categories. Mellon was the only contact center from the SE European region to pass the judging process and be included in the finalist ranking of the Best Contact Center (250+) category, winning the 3rd place.

“In such challenging times not only for our sector but for the entire economy, this award underlines our commitment to provide world-class contact center services, and the commitment of our employees to realize our promise following international standards and best practices. Our recognition enhances our position in the contact center market and our credentials towards our customers,” commented Angelos Angelidis, General Manager of Mellon Contact Services.

It’s worth mentioning that BlueSphere, also a member of Mellon Group of Companies, received a Highly Commended Award in the Best Outbound Campaign category.