Mellon Ukraine’s contact centre helps bank win 2nd place in independent survey

The level of customer support provided by Piraeus Bank in Ukraine through the contact centre of Mellon Ukraine, is ranked second among 20 Ukrainian banks

Mellon Ukraine, top provider of outsourced contact centre services in Ukraine, has been commented by Piraeus Bank in Ukraine for the high quality level of service of its contact centre that has placed the bank second amongst 20 Ukrainian banks in the survey conducted by the independent marketing research of Marketing Lab. Mellon Ukraine’s contact centre has been managing the Bank’s inbound telephone interactions for almost a year now, providing help desk and info line services.

The survey was realized in the 1st quarter of 2009 and assessed the service quality of the participating banks’ contact centres, measuring among other things, the quality and breadth of information provided to callers, the politeness and overall conduct of the agents, as well as their readiness in answering the calls in Ukrainian or Russian depending on the caller.

Piraeus Bank has been operating in Ukraine since 2007, with the top priority to provide unparalleled customer service. To facilitate customer interactions, Piraeus Bank in Ukraine has been providing a free phone number that customers and other interested parties may call with comments, enquiries, requests etc. To ensure that callers will receive immaculate service, Piraeus Bank selected Mellon Ukraine for its successful track record and its focus in providing contact centre services to financial institutions.

Following the distinction of the Bank, Irina Bondarenko Call Center Manager at Piraeus Bank in Ukraine has send a letter of recommendation to Mellon Ukraine noting that the call centre’s team handling the account of Piraeus Bank “proved to provide high level of service and excellent call quality to our customers and it was confirmed by the results of the survey.”

“Piraeus Bank’s commitment in customer satisfaction along with the extended capabilities of Mellon Ukraine’s contact centre services ensure that callers are able to transact with their bank with outmost convenience and make enquires, get updated on product and service offerings, apply to become customers, bring an issue to the bank’s attention etc. The distinction of Piraeus Bank in Ukraine, underlines our continuous effort to provide our customers with world class services, enabling them to achieve both their short- and long-term goals,” noted Panagiotis Vlachos, General Manager, Mellon Ukraine.



About Piraeus Bank
Piraeus Bank is one of the major banking institutions of Southern and Eastern Europe with assets of EUR 54 bln and total equity of EUR 3.3 bln (as of 30.06.2009). Established in 1916, Piraeus Bank today has presence in Greece, Ukraine, Romania, Bulgaria, Albania, Egypt, Serbia, Cyprus as well as in the world financial centres of New York and London. Piraeus Bank S.A. leads Piraeus Bank Group, which consists of 10 banks and 21 companies covering the entire range of financial services.
In Ukraine Piraeus Bank provides a full range of banking services to individuals, small and medium business and to corporate clients. The regional network of Piraeus Bank ICB covers 14 regions of Ukraine.
Piraeus Bank is a member of Association of Ukrainian Banks, participant of the Fund of Guaranteeing the Deposits of Individuals. The Bank also included in the list of banks authorized by the Pension Fund of Ukraine to make payments of pensions and financial assistance.
On the 2nd of October, 2009 independent rating agency “Credit-Rating” has confirmed the highest rating of deposits reliability of Piraeus Bank provided in March 2009 (grade “5”), that shows the bank's capacity to timely and in full make payments on existing deposits.

For more information please visit Piraeus Bank’s site: www.piraeusbank.ua

About Mellon Ukraine
Mellon Ukraine, subsidiary of the Greek Mellon Technologies and a member of Mellon Group of Companies, was founded in 2007 in Kiev. The company provides expert contact centre and outplacement services to organizations with strong consumer business, such as Retail Banks, Public Utilities, Telecommunications Providers, the Automotive Industry and other Private Companies.

For more information please visit Mellon’s site: www.mellongroup.com