Mellon Poland announces cooperation with Citi Handlowy

Mellon Poland supports Credit Cards telemarketing campaign of Citi Handlowy

Mellon Poland, member of Mellon Group of Companies and top provider of value added services and advanced technological solutions to financial institutions and other big organizations in Poland, announced today its cooperation with Citi Handlowy, one of the leading financial institutions in the country. Mellon Poland was selected by Citi Handlowy for its sophisticated contact center services and expertise in telemarketing projects to support the promotion of the prestigious credit cards.

Mellon Poland will support the bank to reach potential Clients with the offer of the new, attractive affinity credit cards. Mellon Poland’s technologically advanced contact-centre infrastructure, highly skilled personnel and best practices, create a powerful promotional tool that will allow for the same high acceptance rates until the end of the campaign.

“To be effective, agents must have the right tools, quick access to customer information, clear understanding of the campaign script and a constant pool of customer contacts. The success of this campaign depends on the alignment and optimization of all variables and Mellon Poland has the necessary expertise at all levels to deliver the functionality and performance required,” noted Piotr Wasilewski, Contact Center Manager, Mellon Poland.



 
About Citi Handlowy
Bank Handlowy w Warszawie S.A. is one of the major financial institutions in Poland and offers under the Citi Handlowy brand a broad range of state-of-the-art products in corporate, investment and consumer banking. Through its modern distribution channels and a network of over 200 branches, Bank Handlowy services 20,000 corporate customers and 800,000 individual ones. The Bank's group includes Dom Maklerski Banku Handlowego (brokerage house) and Handlowy Leasing. Being a member of Citi enables the customers of Bank Handlowy access to financial services provided in over 100 countries. Further information is available at www.citihandlowy.pl.

About Mellon Poland
Mellon Poland, subsidiary of the Greek Mellon Technologies and a member of Mellon Group of Companies, was founded in 2006 in Warsaw. The company provides front-end and back-end transaction solutions and contact center and outplacement services to organizations with strong consumer business, such as Retail Banks, Public Utilities, Telecommunications Providers, the Automotive Industry and other Private Companies.

For more information please visit Mellon’s site: www.mellon.com.pl